Tech

On the whole, benefits professionals do feel a high level of satisfaction with the majority of technology they use, but shortcomings in end-user experience remain a frustration.

Commentary: Are private exchanges just a flex benefits reboot? Lockton’s Mike Smith shares what he thinks will affect their success and adoption.

EBN’s inaugural technology survey indicates that 41% of respondents plan to increase their spending on technology next year, with 45% having already increased their spending from 2013 to 2014. Much of that spending is directed toward new employee portals and front-end systems to better integrate and utilize various benefits functionalities (health, retirement, voluntary benefits and more).

If employers only look at wellness from a 9-to-5 point of view, they are missing valuable opportunities to engage employees. Wellness doesn’t end at 5 p.m., said one expert at the National Business Coalition on Health’s annual conference.

Acquired by Towers Watson in November 2013, private exchange provider Liazon is navigating a unique space. It is both owned by a consultancy and used by that firm’s competitors. Alan Cohen, co-founder and chief strategy officer of Liazon, discusses how all brokers fit into the exchange equation and what, in his view, makes an exchange, an exchange.

Aetna’s planned acquisition of private exchange operator bswift may signal the start of more insurers acquiring private exchanges, experts in the industry say.

Commentary: There is more to Aetna’s announcement that it will acquire exchange provider bswift than meets the eye, says health technology consultant Joe Markland. In fact, it’s another signal that brokers need to recognize the benefits world is changing around them, he says.

Aetna announced Monday that it has entered into an agreement to acquire private health insurance exchange operator bswift for $400 million.

In a new series, EBA goes one-on-one with the heads of private exchanges. What makes one exchange different from the rest, and how do brokers fit in the mix? First up: Don Garlitz, bswift's executive director of exchange solutions.

EBA’s first-ever technology survey reveals where benefit agencies plan to invest their IT dollars.