The big debate over hybrid work is settled: It's here to stay. But how to brand the policy is a whole other matter.
Employers are coming up with a whole new class of catchphrases to promote their flexible-work options, illustrating the various ways companies see the plans shaking out — and how hard it is to get them right.
Some, like
General Motors tells its staff to "Work Appropriately." Others have loftier aspirations, like the "New Era of Agility" from European automaker Stellantis NV, or Accenture's "Omni-connected."
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The names may come straight from CEOs, or get crafted by consultants. All of them, though, indicate the challenge of establishing norms in an ever-shifting modern workplace that consistently defies attempts to normalize anything. While 88% of 1,500 executives and board members
The result: About half of firms rely on informal guidelines, a Mercer survey found, while a third have formal rules and the rest just basically wing it. Half of workers don't understand their own organization's hybrid plan, according to a
Given the variety of approaches, it's no surprise that the names used are all over the map. But language matters when companies implement change, experts say, as it gives people something to latch on to and identify with. (One phrase that's rarely used anymore is "Return to Office," with its connotations of harsh mandates.)
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A catchy name can also serve as a recruitment tool in what's
"We know the problems of flexible work, but we don't necessarily know the solutions," said
Companies are seizing the opportunity in various ways. One common approach is a policy that provides flexibility, but not free rein. Take KPMG, whose leaders chose "Flex With Purpose" to emphasize that there should be a clear reason behind deciding to work remotely, in the office or at a client site.
"In the past we just got on planes and flew around the world," said
At 3M, about 75% of non-manufacturing workers have chosen some type of hybrid arrangement under the "Work Your Way" policy, according to
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"It's employee led, but if anything changes you have to have a different conversation," Coleman said. Managers have the discretion to bring teams in from time to time for "moments that matter," where in-person collaboration is key.
Not all of 3M's 90,000 workers gets to work their way, though — those on production lines must make do with a more limited set of flex-work options, like shift swapping. And these individualized plans will only succeed if employees can have candid discussions with their managers about how they work best, and bosses need training on how to conduct these negotiations, which can change over time, Rousseau said. Those lessons could be harder to deliver as firms like Amazon.com, Twitter and others
Amid all this branding, some companies prefer to play it straight. At Cisco Systems, job site Indeed and other companies, hybrid work is just called hybrid work. "I am a big fan of calling it what it is," said Mercer's Bochochin. "Employees can be cynical, so when you name it, they might think it's just the flavor of the day."