Brian M. Kalish

In the first year of open enrollment on its private benefit exchange, brokerage Lovitt & Touché made some mistakes. But the firm won’t be repeating them, says the Phoenix-based brokerage’s senior vice president.

Broker group hopeful hotline is “first step” in making enrollment through federally-facilitated marketplace an even playing field for agents and brokers

The Centers for Medicare and Medicaid Services awards $7 million more than last year to grantees in 34 states.

Notable gap exists between what employers are demanding and what brokers are supplying

A PBE's consumer-facing portal may be "the sexy piece," an Accenture exec says, but many clients are looking for help beyond open enrollment.

Pilot program for Maryland Health Connection will have call centers directly transfer consumers to a broker to finish enrollment.

Those calling for repeal of the Affordable Care Act are split on what to do should the law be repealed.

Public health insurance exchange decision support tools improved somewhat in year two open enrollment compared to year one, but still have a way to go, research shows.

Some have compared the changes in health care to the changes that occurred in the retirement industry 30 years ago when companies switched from pension plans to 401(k) plans and put the responsibility on consumers to pick investments. But George Tzinas, chief experience officer at BenefitAlign, says it is not the same.

The uninsured rate in the United States is at one of the lowest points since tracking began, and in states with state-based exchanges the uninsured rate is lower than those using the federal marketplace. But is there enough incentive for brokers to continue to play a vital role in exchange enrollment?