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Employee communications

3 ways enterprise service management can streamline email communication

By Doron Youngerwood
Published 2 Min Read
[Image credit: Bloomberg]

The following is an opinion article by Doron Youngerwood, the director of marketing at SysAid, an IT services management company.

Before the outbreak of COVID-19, employees could just swing by the HR office to get a response to an unanswered email. But since everyone has been working from home since mid-March, it isn’t as easy to follow up on those unanswered questions. In semi-remote companies that oscillate between reopening and reclosing, there is no shortage of inbound email. Inboxes, spreadsheets, and post-it notes can’t keep up.

The bread and butter HR requests can be aggregated, streamlined, and even automated in an ESM system such as SysAid’s Service Center. This can include things like vacation or volunteering day requests, parental leave, training programs, or workstation upgrades.

Normally, these come through email, where there’s no oversight. Once they’re diverted to an ESM system, you can address them just like a good IT department would: quickly, digitally, and transparently.

Doron Youngerwood
Doron Youngerwood
Director of Marketing

Doron Youngerwood is the director of marketing at SysAid, an IT services management company.

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