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Talking with the head of my account management team, I asked her if there was anything she'd like brokers to be more aware of. Quite emphatically, slapping her hand on her desk, she said that brokers need to include their software vendors in the benefits planning process. Also, she said they need to understand how important user acceptance testing is to the success of a technology project.

Our brethren on the direct pay side of compensation and benefits preach total rewards to their clients and employers seem to lap it up. Employee benefit advisers would serve themselves and their customers well to do the same. Are you selling insurance products and services with a total rewards wrapper?

As you read this article, the various notices for the 2014 plan year are freshly mailed. It is now time for plan sponsors and their advisers to sit down and review what worked in 2013 and what improvements can be made for 2014.

Over the last 15 years, Daymark Advisors has worked with hundreds of benefits professionals and voluntary benefits firms across the nation. We've observed that some of the most successful practices create strategic plans for their clients. These observations are consistent across all types of firms and goals. The very best advisers are highly consultative and strategic in their approach to client engagement.

Projects from a border surveillance program to an FBI case-filing system also have failed because of late changes, a lack of oversight, cost overruns and an emphasis on deadlines rather than the flexibility to let big, complex projects evolve, experts say.

Currently, one in four flexible savings account holders forfeit money at the end of the year, according to benefit technology company Alegeus.

Consider these for you next employee education session.

Quarterly indexed sales set new record at $10 billion.

More than a third of the ‘back end’ infrastructure still remains to be built in the federally-run marketplace, top IT official at CMS says Tuesday on Capitol Hill.

Consultants hired by the Obama administration told top officials at the White House and U.S. health department as early as March that construction of the government’s insurance website was at risk of failure, according to a document released by congressional Republicans.