When one of your employees calls your employee assistance program and needs help, you want to feel confident that he or she will be treated right. Calling an EAP and asking for assistance can be a difficult step for employees, and you want to make sure that they trust that they'll receive quality assistance at a difficult point in their lives.
There are many different types of employee assistance programs and providers. An EAP can be offered as an add-on to life and disability insurance, integrated with your health insurance or wellness provider, or as a standalone plan from a company that specializes in employee assistance programs. As each provider is different, it can be hard to compare them side by side on a spreadsheet. Here are 12 questions to ask prospective providers when selecting an EAP:
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