In some organizations, the complex, painstaking and costly business of producing key benefit documents like summary plan descriptions is accepted merely as a legally necessary but thankless task. You won’t find that attitude anywhere in the vicinity of Michael Calhoun, director of benefit plan governance for AT&T and winner of this year’s EBN Benny Award in the Judges’ Choice category.
Described as a “visionary,” Calhoun is midway through a massive technology-based overhaul of AT&T’s entire process of managing plan documents. When the 30-month project is wrapped up late next year, SPDs will be far more user-friendly for employees, thereby enhancing benefit communications and appreciation of the company’s investment in benefits.
