For all the discussion about lowering the cost of health care and providing health benefits, is there a more important arbiter of employer satisfaction with a health plan than holding down cost trends? Maybe so, according to the results of the latest survey from J.D. Power and Associates.
Rick Millard, the senior director of the health care practice at J.D. Power and Associates, believes that so much attention is paid to the cost of health care that the other components of what an employer wants may be obscured or overlooked. The firm’s annual health plan satisfaction survey, including just over 7,000 employers from all-sized companies, found that processing claims accurately and effectively, providing customized cost management solutions and ensuring that the insurance carrier representative understands the employer’s specific needs have a particularly strong effect on raising employer satisfaction with health plans.
