Better interviews with bots? How Zapier’s AI screening process is improving recruiting

Published 4 Min Read

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  • Key insight: Discover how voice‑AI interviews uncover candidate potential and benefit interests 
  • Expert quote: Recruiters gained deeper candidate insights and reclaimed time, says Tracy St. Dic, Zapier.
  • Supporting data: 88% of companies already use AI for early‑stage candidate screening.  
  • Forward look: Prepare for chatbots to handle benefits FAQs and scale pre‑screening workflows.
    Source: Bullets generated by AI with editorial review

In 2025, workflow management platform Zapier experienced a massive surge in job applications, with thousands of resumes pouring in for its advertised roles. Zapier’s recruiting team went to work, but was quickly bogged down by a large number of fraudulent or poor candidates. It became impossible to identify the truly qualified candidates.

Lee Hafner
Editor

Lee joined the EBN team in 2022, and covers areas including caregiving, employee health and wellness, healthcare innovation, and company culture. She created EBN's popular Benefits in Action and … Read full bio


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