Are employees flooding HR’s email with questions that could easily be resolved by reading a FAQ page? Two HR professionals advise delegating those mundane tasks to AI, freeing up HR to address more pressing issues.
Administrative work, including answering employee questions, takes up about 73.2% of HR’s time, according to a study by the Center for Effective Organizations. That doesn’t leave much room for evaluating workplace culture, researching new retention programs or recruiting — all equally essential HR functions.
