Anticipating the impact of health care reform, nearly four in 10 health plan members with employee-sponsored insurance say they would shop for coverage through a health insurance exchange if they had the opportunity, according a survey released yesterday.
Now in its sixth year, the J.D. Power and Associates study measures member satisfaction among 141health plans in 17 regions throughout the United States by examining seven key factors: coverage and benefits, provider choice, information and communication, claims processing, statements, customer service and approval processes.
