On Feb. 8, the National Labor Relations Board announced that it had settled a complaint against American Medical Response of Connecticut for discharging an employee who made negative comments on her Facebook page about a supervisor.

Although a settlement was reached, the case still serves as a wake-up call for employers.


On Oct. 27, 2010, the General Counsel (GC) at NLRB made national headlines with the issuance of an unfair labor practice complaint against American Medical Response of Connecticut (AMR).

GC accused the company of unlawfully discharging an employee for posting critical remarks about her supervisor on her personal Facebook page.

The GC's complaint also alleged that AMR maintained unlawful employment policies regulating employee blogging and Internet postings, prohibiting employee conduct of a "generally offensive nature" and on-premises employee solicitation and distribution.

According to the GC’s complaint, AMR representatives denied Dawnmarie Souza's request for union representation at an investigatory interview, required her to complete an incident report without the presence of a union representative and then threatened her with discipline because she had requested union representation.

Later that same day, after she had left work, Souza logged onto her Facebook page and posted highly critical comments about her supervisor. Co-workers who visited Souza's Facebook page responded with comments in which they expressed their support and agreement with her.

Although the GC's complaint was conveniently silent on the actual text of Souza's posting, reports said that it contained a number of insulting and personally offensive comments about her boss. AMR maintained that Souza's Facebook posting played no role in her termination and that it discharged her because of patient complaints.


Section 7 of the National Labor Relations Act (NLRA) protects the "concerted activities" of both union and non-union employees provided they are for the purpose of their mutual aid and protection.

To be deemed "concerted," employee activities must be collective in nature. In a non-union setting, this ordinarily means that the activities in question must be carried out by two or more employees who are acting together or in concert with one another in furtherance of employment-related concerns.

Alternatively, the actions of a single employee may be in concert with others if the employee acts on behalf of others and the individual's actions are on the authority of fellow workers.

But, because an essential component of "concerted activity" is its collective nature, the actions of a single employee for their individual benefit or in furtherance of their individual grievances – even if their complaint is employment-related and might ultimately improve the working conditions of others – has never been considered "concerted" and never qualified for NLRA protection.

Was it concerted activity?

The facts in the AMR complaint do not seem to qualify Souza's Facebook posting as a concerted act. She acted alone, apparently out of pique about an individual dispute that she had with her boss and her employer.

There is nothing remotely suggesting that she engaged in this activity in concert with her co-workers or for their collective aid and protection. Souza's offensive Facebook posting was her individual doing, precipitated by her individual treatment and directed at her individual complaint.

So, even assuming that the GC had proved that Souza was discharged for posting her offensive Facebook message, it is still hard to understand how her conduct can fairly be characterized as protected, concerted activity or why her discharge is unlawful.

Indeed, if these facts present "protected" conduct, it's hard to imagine any criticism that individual employees might make about their employer, boss or working conditions that would not qualify as legally protected concerted speech.

The law's catchall provision

It's also important to remember that the AMR case arises under NLRA Section 8(a)(1). This section of the federal labor law protects employee rights by broadly prohibiting all employer conduct that interferes with, restrains or coerces employees in the exercise of their rights.

Section 8(a)(1) is a strict-liability statute; any adverse employment action taken in response to an employee's protected concerted conduct is automatically considered an unfair labor practice.

Thus, an employer does need to know that an employee's conduct qualifies as protected concerted activities to violate the law. If an employer disciplines workers because of their participation in what later turns out to be legally protected, concerted conduct, that discipline is unlawful.

Likewise, the discipline doesn't have to interfere with, restrain, or coerce employees about their rights. Liability is established if the adverse treatment has or tends to have a chilling effect on protected employee conduct.

Finally, Section 8(a)(1) protects both unionized and non-union employees. Accordingly, an employer need not employ a union workforce to be covered by the law. Nor does an employee need to be engaged in union activities or be a union member to be protected.

Indeed, employees do not even need a lawyer to pursue an 8(a)(1) claim since once the NLRB's GC believes an employee's case has arguable merit, the GC will prosecute the case on behalf of the employee absolutely free.

Given its strict liability and because many employers will simply not know or recognize a worker's conduct to be legally protected until after the fact of discipline, Section 8(a)(1) presents a minefield of potential exposure.

Is online discrimination different?

The AMR case is worthy of note as one of NLRB’s first forays into policing employment policies regulating cyber-speech. It has a long history of attacking employment policies that may operate to prohibit legally-protected conduct.

Therefore, its legal methodology for testing the facial validity and lawful enforcement of employment policies is relatively well settled.

According to NLRB, a plainly-worded policy that clearly states its scope, requirements and limitations and does not appear to proscribe protected conduct is presumptively lawful.

But the discriminatory or selective enforcement of even a valid rule because of an employee's protected conduct will still be found to violate Section 8(a)(1).

Conversely, the mere maintenance or promulgation of a policy that is so overbroad or ambiguously worded as to arguably prohibit protected conduct is presumptively unlawful because it is likely to chill protected conduct.

Where an ambiguous rule is found to be overbroad, the NLRB will assign the legal risk of that ambiguity to the employer and find the rule's mere promulgation or maintenance to be unlawful -- even in the absence of its enforcement. Likewise, the enforcement of an overbroad policy to protected activity runs afoul of Section 8(a)(1).

Building a case

An employer seeking to defend a presumptively illegal overbroad rule must present evidence of special circumstances showing that the overbroad rule as written is necessary and that it cannot be more narrowly drawn to avoid an impact on Section 7 rights.

In some instances, you may also successfully overcome the presumptive invalidity of an overbroad rule by proving that you have effectively communicated a lawful clarification, narrowing or curing the ambiguous provision to your workforce so as to eliminate the rule's unlawful impact.

For example, the first of the AMR blogging/Internet policies attached by NLRB prohibits employees from "posting pictures of themselves in any media . . . which depicts the Company in any way including but not limited to a Company uniform, corporate logo or an ambulance" without prior written approval.

On its face, this rule appears to prohibit an employee from posting a graphic depiction of themselves as the persona of the company. Although not an absolute model of clarity, this rule is couched in terms that define its scope, requirements and limitations and no reasonable reading of the language is likely to suggest that its prohibition reaches protected, concerted activity.

Moreover, even assuming that it contains some level of ambiguity, the rule, as written, serves the important dual business purposes of protecting the company's trademark and avoiding the misimpression or false appearance that an employee blogger speaks for their employer or that their posting is a message coming from or sanctioned by their company.

Accordingly, this first rule appears to have a decent shot at ultimately passing legal muster.


The second AMR policy in controversy prohibits employees from "making disparaging, discriminatory or defamatory comments when discussing the Company or the employee's superiors, co-workers and/or competitors" is less rosy.

Case law is mixed in terms of whether and when workers' "disparagement" of their employer will qualify as protected conduct under the law.

Accordingly, a generic rule that prohibits all employee disparagement of an employer, without limiting the scope of the prohibition and carving out protected activity from its proscription, risks being found overbroad and presumptively invalid.

Likewise, the rule's use of the phrase "defamatory comments" may prove problematic since defamation is a term that has multiple meanings and may, depending upon the meaning given to the word, reach Section 7 conduct.

For example, while acting on a collective employee concern, a worker may express an opinion or viewpoint about their employer which the employer considers to be damaging to its reputation and totally untrue (key components of defamation claims).

But such expressions of employee belief play a central rule in protected concerted activities and are themselves typically protected speech. Further, the mere fact that a worker's statements may later be disproven or shown to be false or inaccurate generally will not strip the worker of their Section 7 protections.

Accordingly, a rule like AMR's that can be read to prohibit such potentially protected, albeit "defamatory comment[ary]" runs a good chance of being declared overbroad and presumptively invalid.


The NLRB complaint is a loud wake-up call to all employers, but to non-union employers in particular. Contrary to what many union-free managers may believe, the NLRA applies to them, their workplaces, and their employees and thus, presents a significant source of liability.

Therefore, supervisors and other management representatives who are involved in the disciplinary decision-making process need to be acquainted with the NLRA's Sections 7 and 8(a)(1) and educated on the identification of protected, concerted employee activities.

The complaint also gives reason to closely scrutinize and evaluate your employee handbook and policies with an eye towards identifying and narrowing provisions that may be overbroad and not pass NLRB muster.

As a stop-gap measure, many employers have published new policy statements in which they advise their employees that the company's policies do not prohibit conduct protected by the NLRA. But such disclaimers may offer employers cold comfort since a number of NLRB decisions place the legal protections afforded by such generic disclaimers in question.

According to its decisions, the disclaimers are often too vaguely drafted to be effective because workers reading them may wonder what terms like "protected, concerted activities" or "Section 7 conduct" mean, and what actual conduct falls outside their employer's policy proscriptions.

Even if your policy house is in order, you should never take an adverse employment action against a worker because of his or her protected, concerted activities. This means that those meeting out discipline at your company know what "protected activity" is, and that it is not a legally permissible basis for adverse action.

Employers should take steps to ensure the equal and consistent application of all valid policies so as to avoid later claims of selective or discriminatory enforcement against a worker who also happens to have engaged in protected concerted activities.

Polson can be reached at jpolson@laborlawyers.com.

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