A survey measuring use by various state’s departments of insurance of their websites to engage consumers rated California, Georgia, Kansas, Ohio, Texas and Utah as highest in giving consumers access to critical insurance information.
According to an InsuranceQuotes.com review of state-run insurance websites across the country, these websites provide easy to navigate ways for consumers to compare auto insurance premiums, file complaints against insurance companies or report insurance fraud.
InsuranceQuotes.com also noted that there are dozens of state insurance department websites that provide minimal or outdated information regarding complaints against insurers. The websites of these state departments of insurance make it difficult to file an online complaint or send consumers to a third-party website to report fraud, notes the insurance aggregator. Some websites don't provide consumers with the ability to do comparison shopping for auto, home or renter's insurance.
Robert Hunter, the Consumer Federation of America's director of insurance and a former Texas insurance commissioner, says the states' insurance sites are getting better, but overall they're still a work in progress. "We are getting all the pieces in place, and now we are trying to push for convenience," Hunter told InsuranceQuotes.com. "We want all the state insurance websites to give you everything on the same site and not refer you to someplace else."
Speer is the Editor of Insurance Networking News, a Source Media publication.
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