You hand an employee a benefits guide and he/she asks: “Should I enroll in the PPO, HMO, or CDHP plan?” Activate canned benefits answer #1: “I can walk you through the different options but you will have to make that decision on your own.”
You then hand an employee a 401(k) guide and he/she asks: “Where should I put my 401(k) money?” Activate canned benefits answer #2: “I can help you understand the different funds but you will have to make that decision on your own.”