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“A competent and trustworthy broker/adviser can be an HR department of one’s best friend,” Jennifer Currence of consultancy OnCore Management explains. Since these single employees are tasked with so many different important duties, “it is difficult to ensure excellence without some help,” she adds. “Because of this, strong and sustained customer service will go a long way, … as this will reduce the amount of time [the HR person] has to spend on tasks and allows him or her to spend more time on strategic initiatives for the organization.” In a presentation at SHRM’s annual conference in Washington recently, Currence shared results of a survey she conducted that explain the top concerns of an HR department of one.