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A bee will travel miles to pollenate an attractive flower, but it will only tell its hive about the experience if the nectar was wonderful. The same lesson applies to customer experience and its one benefit advisers must keep in mind in this age of growing consumerism, said Martha Rogers, founding partner at management consulting firm Peppers & Rogers Group.
May 29 -
HR technology company Namely has launched an internal benefits brokerage as part of its goal to be an end to end HR solution for growing startups. But the company wants to work with other brokers, not in competition with them.
May 28 -
Upgrades to benefits management solution help brokers upload files faster, streamline carrier management and defend against errors and omissions claims.
May 28 -
A new partnership will soon give independent insurance agencies access to a program designed to help brokers change their service model and increase profitability.
May 27 -
Brokers need to change the conversations they are having with clients away from the Affordable Care Act and toward other topics, including voluntary, since little will change with the law until the next presidential inauguration, a carrier rep says.
May 22