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Clients rarely reveal their dissatisfaction before starting to shop around for a new agency partner. Here’s how to protect your business.

Redesigned, next-gen health plans can provide employers with the funds to build innovative retention programs amid the great resignation.

A thoughtful approach will help attract and retain talent, dimming the noise around musical chairs in a challenging labor market.

Brokers can serve as change agents in helping their clients remove the stigma of substance misuse and reap the benefits of treatment.

Self-service technology is becoming a powerful alternative to traditional service providers in the benefits space.

Start slow and keep it simple to help prospects understand and appreciate your value proposition.

Here's how to answer questions and concerns clients may have about the model.

Education, long-term planning and transparent contracts are critically important for reining in health plan expenses.

Not only will this dramatically reduce spending, it also will provide considerable peace of mind to employees and their families.

Don’t make your interns make coffee. Empower them, and teach them why the insurance industry is one they should consider for a future career.