HR and benefit professionals have become so captivated by digital technology that some may be falling short on delivering meaningful service to employees, industry experts say.
Case in point: While the IMS Institute for Healthcare Informatics estimates there are 165,000 health-related apps on the market, few of those solutions will ever actually lower costs, cautions Scott Haas — a USI Insurance Services benefits adviser, who advises greater attention to achieving cost-effective outcomes for clients.
