- Key insight: learn how employee education tools drive higher HSA/FSA utilization and engagement.
- What's at stake: Underused accounts raise financial-wellness and retention risks for benefits programs.
- Expert quote: "Lack of awareness is why employees skip HSAs/FSAs," says Jenna Everhart, Health e-Commerce.
- Source: Bullets generated by AI with editorial review
The average household spends an estimated $1,600 on
"Lack of awareness and lack of knowledge related to how the accounts work are consistently the top reasons why account holders say they didn't enroll in an FSA or HSA," Everhart says. "You want people to have a good experience. Educating and supporting employees in managing their benefits also helps them manage their finances and be more engaged, [which improves] their experience."
But rather than create resources for this from scratch, benefit leaders can tap into those that already exist: Free tools within Health e-Commerce's FSA and HSA Store sites, and a newly-created calendar filled with helpful reminders and educational links, can serve both benefit professionals and their employees during open enrollment and beyond. Read on to access these tools:
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Timely monthly messaging
Health e-Commerce's
"We do Wellness Wednesday emails; it could be wellness around moving your body, or mental or financial wellness," she says. "That's where we can layer in some of the reminders about HSA and FSA information. [And it's important to] direct people back to their portals, which is where their account balances are, their deadline information and all that."
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HSA and FSA calculators
Once employees determine if they are eligible for either an employer-sponsored FSA — offered to those enrolled in a group health plan — or a HSA — offered to those enrolled in a high-deductible health plan — they can use these online calculator tools to determine things like how much the account can help them save and how much they should contribute for maximum outcome.
Because HSA funds roll over indefinitely and can be used in retirement, the HSA Store has a
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The HSA Learning Center
With a broad spectrum of life stages in the workplace, meeting diverse needs is a must. Within the
"People can come to us and know that we're compliant and that they're reading the facts, and they can digest and apply that information to their everyday life," Everton says. "We know that a lot of millennials and Gen Z find their information on Tiktok, and they want it in quick little videos, so our tools are built out [for that]. You could be a boomer and read a more lengthy article or search for whether or not something is eligible within our Learning Center too. Our tools apply to any generation."






