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Kathryn Mayer is a former editor-in-chief of Employee Benefit News.
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Employers should educate staff on the nuances of every coverage option, advises Benefitbay CEO, ranging from coinsurance to coverage tiers, networks, “incumbent bias,” and more.
OE is just the beginning of a longer annual rite when employees still need to know when coverage begins, where to find ID cards and how to use their new benefits.
Leading benefits professionals — and EBN Excellence in Benefits award winners — share how they are contending with rising health plan expenses.
For smaller organizations without dedicated human resources staff, routine tasks can mask bigger risks tied to employee disputes, benefits administration, and compliance requirements.
The 2026 Excellence in Benefits winners are using AI to streamline operations and efficiently address employee concerns, but human judgment and empathy remain paramount.
