In a world where instant gratification and customization are a way of life, workplace wellness programs haven’t kept pace.

“Whether we like it or not, that [customization and instant gratification] is today’s era,” said Scott Haverlock, senior manager, talent & total rewards with Niagara Bottling, Inc. and a keynote speaker at this year’s Benefits Forum & Expo, being held this week in Boca Raton, Fla. “So I ask you: Why are we still stuck in neutral in the benefits innovation space? Generally speaking, I find myself discouraged by my benefits peers and vendors I talk to.”

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