The traditional benefit administration platform is too entrenched in process application, overly focused on labor relations and lacks HRIS and other technology capabilities, Melissa Marrero, managing partner at Mequon, Wisc.-based consultancy Health Exchange Resources, said during a recent conference.

Employers and brokers have been focused on benefit design and communications and not the system that supports those items, she explained at the July conference sponsored by HR technology provider PlanSource in Park City, Utah.

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