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The expanding role of AI in open enrollment, part 2
The most effective strategies for open enrollment are expected to balance automation with access to trusted experts who guide employees on complex decisions.
Benefits Think How AI is changing open enrollment for benefits managers
Incorporating technology into the benefits selection process frees up time and energy better spent on human-centric areas of support.
April Miller
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More employees are using agentic AI, but lack training
While generative AI can provide information, analyze data and answer questions, agentic systems can execute tasks, making knowledge critical.
The expanding role of AI in open enrollment, part 1
As artificial intelligence continues to move into the mainstream, opportunities abound for eliminating confusion, personalizing content and improving outcomes.
Q&A: BMO’s Melissa Dal Vecchio outlines 3 key benefit trends
The health and welfare leader and 2026 Excellence in Benefits honoree is guiding the bank in navigating them all.