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“We also have to be realistic that there are manual jobs that are going to go away. If that’s true, how do we make sure we help that transition for folks?”
“We can’t place everybody and I’m not saying we’re going to be miracle workers, but if we can’t, how can we help them, what other things can we do?”
Penny Crosman is Executive Editor, Technology at American Banker. She is based in New York. She guides technology coverage at American Banker and other Arizent brands. She also hosts the American … Read full bio
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Synchrony’s SVP of total rewards outlines the learning and skill-building benefits that improve employee satisfaction and retention.
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While generative AI can provide information, analyze data and answer questions, agentic systems can execute tasks, making knowledge critical.
As artificial intelligence continues to move into the mainstream, opportunities abound for eliminating confusion, personalizing content and improving outcomes.
The 2026 Excellence in Benefits winners are using AI to streamline operations and efficiently address employee concerns, but human judgment and empathy remain paramount.
