Utilization. It’s a word that conjures up mixed emotions in telehealth. The higher it is, the more value to all stakeholders. But it doesn’t have to be the elusive Holy Grail. Driving telehealth utilization is very possible, and it's important for employers: It has been proven to not only reduce medical costs and expand access to care, but also boost employee productivity and overall workplace satisfaction. Some organizations even find it a great tool to attract new talent in a competitive job market.

Yet, for employers who want to get the maximum return on investment from a telehealth program, it means doing a lot more than just inserting any telehealth solution into a benefits package and calling it done.

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