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Zack Pace is senior vice president, benefits consulting at CBIZ, Inc.
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Brokers can incentivize vendor performance by tying portions of their fees to measurable standards such as response times and match-acceptance rates.
Treating sentiment as a scored, auditable data point will turn subjective impressions into the kind of objective evidence an executive committee can act on.
Employers should educate staff on the nuances of every coverage option, advises Benefitbay CEO, ranging from coinsurance to coverage tiers, networks, “incumbent bias,” and more.
Leaders from Equifax, Bartaco and Children’s Health gathered in Las Vegas to share their insights and best practices at EBN’s Benefits at Work conference.
When speakers of other languages enroll with confidence, receive support and use plans wisely to contain costs and reduce claims, everybody wins.
