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Sharif Paget is a reporter at Employee Benefit News and Employee Benefit Adviser.
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Michael Estep, (president of group insurance) discusses the importance of improving customer experiences, team communication, and making benefits a year-round priority.
Benefit advisers unpack their latest client experiences helping employers respond to a hardening group health insurance market and employee education challenges.
Gina Downs does the blocking and tackling for retired athletes and their families when it comes to accessing medical and behavioral healthcare.
Pressure continues to mount on producers to deliver more customized benefit packages and consultative services to satisfy the needs of more demanding clients.
The company's social impact efforts have led to over half a million volunteer hours and $33.4 million in donations and gifts.
