Like many of the people who are probably reading this, I am an agency owner. But it took a family tragedy to awaken me to realizing the full potential of that business, which included finding passion and purpose in what we were doing for all those years.
I’m hoping that my story — as difficult as it may be to retell, which I have done at industry events — might just inspire others to be more thoughtful about the way they run their agencies and serve customers. And with more than two years of personal and professional epiphanies through a pandemic and the Great Resignation, now is as good a time as any for people to rethink their work and lives.
