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Second in a series
In the fast-paced world of employee benefits, too many consultants and brokers focus on results — revenue growth, client retention and premium reductions — without giving due attention to the processes that generate those outcomes. Revenue is a byproduct of well-executed processes and prioritizing strategic planning, operational efficiency and continuous improvement leads to long-term success for both consultants and the employers they serve.
Butch Zemar is the director of benefits at Elite Benefits of America.
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