Employee experience matters. It creates more engaged and productive employees, better customer experiences, and more innovative and profitable organizations. Research from KennedyFitch’s EX Leaders Network reports that 90% of companies said employee experience (EX) will increase in importance within their organizations in the next one to two years, and 50% said they set aside budget to execute their EX strategy this year.
In the past, many organizations have overlooked a key part of the employee experience: health benefits. Now, the COVID-19 pandemic has brought the U.S. healthcare environment back into the spotlight — and with it, the vast differences between organizations that effectively support employee health and those that don’t.
