- Key insight: Learn how employers can drive FSA/HSA utilization via targeted, seasonal communications.
- What's at stake: Health-E Commerce's online FSA/HSA search surfaces eligible kid-focused products, but missed engagement opportunity risks unused employee balances and reduced perceived benefits value.
Expert quote: Employers must understand dependent eligibility to tailor outreach, says Susan Elliott-Bocassi.
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Working parents have a lot on their plates, especially in the hectic months of the
"Employers have a unique opportunity to understand their employee population and who falls under that umbrella, including dependents," says Susan Elliott-Bocassi, chief merchandising and operations officer for online health and wellness platform Health-E Commerce. "Once the employer really understands that, they have an opportunity to encourage the employees to explore what some of these FSA and HSA eligibility options include."
Health-E Commerce's online FSA and HSA store search features make it easy to explore eligible products and services, including kid-related options. Benefit leaders can familiarize themselves with these products, and can customize reminders to employees by putting together seasonal suggestions or back-to-school lists by age, suggests Elliot-Bocassi. Sending these to all employees helps
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"Back to school aligns nicely with open enrollment," Elliot-Bocassi says. "A whole presentation could be packaged on how FSAs and HSAs work, and how they could support employee savings [when it comes to money] you're naturally spending on your children."
Elliot-Bocassi highlights three ways benefit leaders can help working parents make the most of their HSAs and FSAs as kids head back to school.