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5 ways artificial intelligence will change the way we work in 2022

By Paola Peralta
January 19, 2022 1:42 PM
artificial intelligence

The adoption of artificial intelligence in the workplace was greatly accelerated by the pandemic, and as we inch back toward the office setting, these tools are only expected to grow in value.

Fifty-six percent of companies improved their relationship with AI during 2021, up 45% from 2020, according to a recent survey conducted by consulting firm, McKinsey. Within the world of HR, recruiting and hiring have seen a particular uptick when it comes to embracing AI tools.

“The traditional 9-to-5 culture is gone forever,” says Sunny Saurabh, CEO at AI recruiting platform, Interviewer.AI. “A lot of the workforce is going to go remote in the next three to four years and some of the biggest challenges that we’ll find in remote settings is collaboration and how to bring in productivity. In some worlds it was only thought possible in a face-to-face setup — but now you're seeing a lot of AI tools come in and take over that space.”

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The rise of AI will eliminate 85 million jobs, according to the World Economic Forum. But in turn, it will also create 97 million new ones by 2025. Not only is the use of more tech imperative to the upskilling and reskilling of the existing workforce, saysSaurabh, but it can bring ease to finding job applicants with hyper-specific skill sets.

“I don't think [the acceleration of AI] is going to go away,” Saurabh says. “Not when people have realized how much more they can do so much with their time [thanks to automation].”

Here are five ways AI and HR tech will revolutionize the workplace in the coming year.

Remote collaboration happens in real-time

“If you thought brainstorming and white-boarding can only happen in a room, think again,” Saurabh says. “You got an idea? Share it with your teammates via software tools. By the time you wake up the next morning, it has become a full-fledged document ready for execution.”

Tedious tasks get a boost of efficiency

“The biggest impact of AI will be seen in tedious, time-consuming, repetitive stuff that nobody in the team wants to do — be it scheduling calendar invites across time zones, processing invoices, doing minutes of a meeting, or running through resumes of potential hires,” Saurabh says. “By the end of 2022, a lot of this workload will be taken over by AI, enabling the new workforce to handle tasks that are less labor-intensive and more creative, requiring a culture of life-long learning and collaboration across different parts of the world, than ever before.”

Skills gaps will be easier to identify (and solve)

“Predicting the need for what skills will be needed for a remote or hybrid workforce will be key,” Saurabh says. “How can organizations hire to solve for that and find the right people will be an important part of this. Helping people upskill will be better suited with technology that can predict outcomes and gaps.”

Customer behavior is no longer a mystery

“Making technology work in better understanding customers and user behavior is already happening,” Saurabh says. “With AI, that can help online businesses as they scale across markets — it allows for a wider variety of choices.”

Technology skills will become vital

“All this is centered around how companies are built at the core,” he says. “Technology to help with operations, HR, marketing, analytics and design is already becoming scalable and is changing very fast. Companies will need to think about how they will build capacity as a unit. Whether [tech]skills are core to business operations is no longer a question. It’s now about how fast workplaces adapt, and change will be critical."
Paola Peralta
Associate Editor, Employee Benefit News
Technology Workplace management Artificial intelligence
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