Concerned to confident: How this exec transformed AI use at her company

Published 6 Min Read

Nikki Morello, chief transformation officer at UserTesting

  • Key insight: Learn how leaders pair custom AI agents with human skills to elevate strategic work.
  • What’s at stake: Failure to reskill risks lost productivity, talent flight and stalled efficiency.
  • Supporting data: Over 80% of employees use ChatGPT or similar tools daily.
  • Source: Bullets generated by AI with editorial review

Employees are embracing technology and tools like ChatGPT. Now, it’s on leaders to help them level up. 

Lee Hafner
Editor

Lee joined the EBN team in 2022, and covers areas including caregiving, employee health and wellness, healthcare innovation, and company culture. She created EBN's popular Benefits in Action and … Read full bio


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