Organizations are feeling challenged when it comes to handling employee feedback. And when employees feel they aren’t being heard, they’ll take to public channels like social media, or start their own websites, to voice concerns that aren’t being resolved within their organization’s walls.
Too often organizations think what they’re doing is working, when it’s not. They may send out a once-a-year survey asking for feedback about the workplace and think they don’t have to do anything more. Or they tell employees they have an open door policy, yet that door is never really open. Or they don’t have an efficient method for collecting, tracking, and resolving feedback.
