The emphasis in HR has always been on human contact and strengthening that connection in a professional setting. However, once COVID-19 changed how we conduct and organize work, it also transformed how we establish and maintain human contact in remote and hybrid settings.
Prior to this transition, some HR and benefit professionals could have excelled at their jobs without being tech-savvy. Today, this notion is virtually unfathomable. But digital literacy in this industry doesn’t solely mean knowing one’s way around communication and collaboration platforms. It also involves modifying your approach to employees, management and upper leadership within your agencies, as well as clients, through a combination of soft and hard skills.
