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6 trends affecting employee assistance programs
The employee assistance, organizational health and workplace productivity industries are becoming more complex and sophisticated, says Todd Donaldson, director of training and development at EAP provider Chestnut Global Partners. In an annual report, Donaldson’s firm outlines six major trends affecting the industry.

On these products, brokers need to start “asking a few questions on how services are …. delivered and how we measure whether those services actually make a difference and improve things,” Donaldson says. “There is a lot of PR and smoke and mirrors [in this field.] As with any benefit, there is a deeper story that we want to make sure people understand and comprehend.”