- Regulatory changes: Covering health reform as well as changes in benefit design and decision-making processes, says Bryan Sansbury, Alight’s president of health and wealth solutions. “We are focused on decision-support tools and helping people find proper plans,” he says. “We factor in the claims experience to get the right folks to the right [plans].”
- Consumer experience: Alight does more than consulting for clients, as it focuses on assisting with communication aspect of company changes, such as a merger or acquisition, by helping clients draft employee value propositions and bringing together total reward statements. “We have a set of creative and digital [people], that is what they think about,” Sansbury says. “We make sure the messages are understood and received.”
