It can take months, maybe even a year, to develop your health plan’s summary plan description, but after you proudly send it out for distribution odds are that you’ll hear nothing in return. Deep down, you just know that no one clicked on the link in the email you sent, no one visited the SPD page on your website, and those paper copies you mailed likely ended up in the shredder.
But there are some things you can do to get your employees to actually read the results of your hard work — and not just when they have a complaint or want to appeal a benefits decision.
