- Where did your employees go to obtain their information? What sites did they access and how did they access them? From a desktop? Smartphone? Tablet? Can you calculate the amount of time employees remained on the site?
- Compare enrollment elections against previous years. Did employees make changes that you expected? Did you introduce a new benefit. If so, how was it received?
- Call center: What were the volumes at the call center and what subjects were the top ten call reasons? What kind of issues were escalated? What can you do to address those questions in the future? Do these questions present an opportunity to communicate clarifications to your employees?
Benefits Think What benefit pros can learn from the most recent open enrollment cycle
By
Peter Marcia
Published Updated
4 Min Read
Peter Marcia
CEO
Peter Marcia is CEO of YouDecide, an employee voluntary benefits and discount program. Prior to his involvement with YouDecide he was Vice President and National Director of Employee Benefits for … Read full bio
