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Kathryn Mayer is a former editor-in-chief of Employee Benefit News.
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Jose Conde has been working with specialty care support platform Lantern for over a year, receiving aid with everything from oncology specialist connections to claims to empathetic support.
With health benefit costs expected to rise 8.2% in 2027, employers are looking for ways to control spending without simply shifting more costs to workers.
The commercial landscaping company’s benefits manager shares the vendor partnership and internal strategies that improved employee utilization.
The most effective strategies for open enrollment are expected to balance automation with access to trusted experts who guide employees on complex decisions.
Incorporating technology into the benefits selection process frees up time and energy better spent on human-centric areas of support.
