Technology makes it easier to do just about everything. It simplifies and speeds banking and paying bills. It allows people to stay connected with colleagues, friends and family in numerous ways. It enables collaboration, creativity and research. But relying on technology alone to solve connectivity challenges can be problematic. Connectivity takes a human touch.

The same goes for employee benefits. As the health insurance landscape becomes more complex as federal and state laws change, technology is helping the industry evolve. But relying solely on software platforms to choose benefit plans and enroll members without the human touch of an expert can cost time and money, and it can even lead to compliance issues.

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