- Timely review: Your clients need to review disability claims thoroughly for ADAAA compliance, and in a timely manner. Assist clients with this first step by helping them understand the importance of reviewing the request as soon as possible. Delaying review could be seen by an employee as rejecting their request or need for accommodations.
- Thorough communication: HR managers aren’t privy to an employee’s medical information, which can help address an employee’s needs. That’s where you can connect your client with their disability insurance provider to help. Some disability carriers provide consultants to keep the conversation between your client and their employee open and ongoing. As part of this connection, the disability carrier will help by asking basic questions of the employee: What are your needs and how does your condition impact your ability to do your work?
- Assessing the situation: A consultant from a disability carrier can communicate directly with the employee’s medical team to gather additional information about the employee’s condition to further assess the employee’s needs and gauge when they can consider returning to work. The information gathered through the consultant can help create an accommodation plan for the employee.
- Providing support: Whether it’s a modified schedule or ergonomic accommodations in the workplace to help reduce the employee’s symptoms and boost productivity, the consultant can help with everything from sourcing equipment to coordinating installations. This can help take the time needed to coordinate accommodations — and pressure — off your client.
Benefits Think Timeliness is critical in ADAAA compliance
By
Brian Kost
Published Updated
3 Min Read
Brian Kost
Program Director
Kost is the program director for Standard Insurance Company’s Workplace Possibilities program. He has been with The Standard since 2007 and was instrumental in creating the program that exists today. … Read full bio
