Kronos, Microsoft partner on workplace chatbot

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Workers and managers using Kronos Workforce Dimensions, a workforce management and HCM system for timekeeping and scheduling, among other modules, will now have access to a chatbot, designed in partnership with Microsoft.

The AI powered tool that provides information in a conversational manner will answer 11 types of inquiries about time off, upcoming shifts and schedule details, while managers will be able to determine which employees are approaching overtime and schedule accordingly, according to the company.

Kronos declined to reveal what percentage of its client base is using Workforce Dimensions or the companies that deploy this workforce management and HCM system.
The Kronos tool would allow a manager at a manufacturing plant to determine if her entire staff is present before they began their shift on an assembly line, for example. She could ask the chatbot “Who’s not here?” in her smartphone and profiles of the workers who did not clock in that morning will appear on her mobile device.

See also: Kronos upgrades Workforce Central HCM suite

Unlike some chatbots, users do not have to switch from Microsoft Teams to Workforce Dimensions to access information, says Michael May, senior director of the Workforce Dimensions Technology Partner Program at Kronos.

Workers and managers can access the chatbot on mobile or desktop through Microsoft Teams, a platform that combines workplace chat, meetings, notes and attachments.

Likewise, cloud-based Kronos Workforce Dimensions also integrates with Microsoft tools Outlook and Power BI to improve user ease among applications. The product has an open API, which allows for it to sync up with a variety of technologies.

Beyond Microsoft, Kronos says it’s working with 24 additional partners, including Facebook, on a variety of other features.

The chatbot and add-on integrations do not come at an extra cost to customers, Kronos says.

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